Client Agreement Policy

Scope of Practice

 I understand that Courtney Rixon at Keep Your Balance is not a licensed physician, psychologist or medical practitioner of any kind and that Kinesiology should not be considered a replacement for the advice and/or services, of a psychiatrist, psychologist, psychotherapist, doctor or medical practitioner of any kind.

 By attending an appointment at our clinic, you acknowledge that you willingly give us consent to perform any and all necessary examinations and treatment procedures in accordance with our professional training, qualifications and understanding of your needs.

Kinesiology

I understand the scope and limitations of Kinesiology and muscle monitoring.

I give permission to be muscle tested and to be assessed with muscle monitoring.

I acknowledge that muscle testing is being used for the sole purpose of balancing energy and not for diagnosis of medical diseases. If you have a serious illness or injury, Courtney advises you to consult your doctor prior to your appointment.

I understand I need to consult with the medical profession for medical issues.

I understand Kinesiology requires me to actively participate in my own healing and I am willing to be responsible for my own health.

Privacy

The personal and health information you provide is collected for the primary purpose of providing quality care.

 Keep your Balance Is committed to protecting your privacy and our Privacy policy can be viewed on our website at: View

*Results cannot be guaranteed.

 The practice shall not be held liable for, nor accept any responsibility for any injury, loss or damage sustained by any person or persons resulting from treatments or procedures delivered in this practice by myself or any employee or in any way whatsoever which does not arise from any negligence by myself or an employee

Cancellation and Rescheduling Policy

We appreciate your courtesy when making appointments.

Cancellation/Reschedule – You may cancel or reschedule your session up to *24 hours prior to your scheduled appointment without penalty. 

Short Notice Cancellation – Cancellations made within 24 hours of your scheduled appointment will incur a fee of the FULL amount of the service initially booked *Exceptions may apply

No Show – In the event of a no-show you will be charged the FULL amount of the service booked.

Late Show – Arriving late for your scheduled appointment will result in a shorter session.  The practitioner is not obligated to make up this time due to scheduling constraints.

It is important to advise we cannot keep your appointment for longer than 20 minutes. In these late show conditions your appointment will be cancelled and the short notice cancellation fee will apply.

Booking Confirmation

As a courtesy you will receive an email confirmation of your scheduled appointment 24 hours prior which also gives you the option to cancel or reschedule if you need.  

Payment Terms

Full payment is required at end of session as per service fee quoted at time of booking. Eftpos (Mastercard and Visa) accepted.

Cancellation payments – An Invoice will be emailed within 1-2 business days of cancellation notification including full banking details for ease of payment. Payment is required within 7 days of receipt of invoice.